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CRM (or Customer Relationship Management) is a hot topic among METS sector companies, and this was once again evidenced by the strong turn-out to our CRM masterclass. Mark Hughes, CEO of 1000Steps was quick to point out, “The METS sector clearly understands that having solid customer-facing processes, supported by a CRM solution is a crucial driver of sales performance. I was really impressed by the quality of the dialogue in these masterclasses.

Attendees agreed with this sentiment, with one METS sector attendee stating, “I have a number of employees who have undertaken the full course, and this was a good way to understand some of the components they had learned.